In today’s weak economic but highly competitive environment there has never been a time where so much productivity is required from so little resource, many companies rely heavily on remote data centres to offer safe and efficient storage for their most critical data.
Unfortunately providing on-going support at remote data centre locations can be time consuming and costly for the majority of business. The required support is often difficult to provide when businesses’ key and expensive personnel are stuck on site, performing lower level tasks, resulting in an inefficient use of resources.
With this in mind, ITM offers a value focussed Hands & Eyes service available to businesses throughout the UK and EU. Our aim is to utilise our own experienced engineers to be your hands and eyes and offer a high quality, flexible and multi-skilled service at a competitive price.
Benefits of outsourcing support
One of the main benefits of outsourcing your support to a trusted company like ITM is that you can utilise our expertise. We have many years experience in the data centre industry and can be trusted to be your on-site hands, eyes and ears.
Another benefit of working with ITM is that you will be able to free up your own valuable resources. No longer will your expensive IT resources get stuck carrying out lower level tasks, instead they can concentrate on more important tasks back at your main site.
A final benefit of outsourcing support to ITM is that we provide flexible services. You can either use our service on an on-demand or scheduled basis; depending on your needs and requirements.
ITM can be your trusted on-site hands, eyes and ears.
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On-demand services
Our on-demand services can be provided as and when you need them. They are particularly useful for businesses during peak periods, when their in-house support staff may need a little extra support themselves! Our on-demand services include:
• Cycling equipment power
• Visual equipment checks
• Attaching monitor, keyboard, mouse, or consoles to equipment
• Replacing hardware components with spares or upgrades
• Changing labelled cables
• Rotations and / or loading of your labelled media (tapes, CDs, DVDs, or USB)
• Troubleshooting of physical ports
• Entering commands according to your detailed instructions and relaying system
responses
• Executing built-in diagnostics according to your instructions
• Perform other tasks requiring a similar skill level where immediate action is required
• Cable termination, repairs, investigations and installations
• Patching and documentation
Scheduled Services
Our scheduled services are designed for businesses that require regular support from ITM. They may have few in-house resources or be looking to save money by outsourcing the type of tasks outlined below:
• Upgrading disk drive capacity by installing new or additional drives
• Installing new received equipment
• Adding memory cards
• Configuring routers, switches, and other network equipment under specific
instructions
• Equipment inventory and labelling
• Cross connect inventory and labelling
• Support during planned maintenance activities
• Cage/Environment temperature analysis including thermal scans of the environment or equipment
• Equipment rack and stack
• De-installation of equipment
ITM can also help you set up and manage your data centre.
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Data centre services
ITM can also help you setup and maintain your data centres. We provide a wide range of services that help with everything from building racks and delivering your equipment to environmental monitoring and asset management. Basically, we will help ensure your data centre is secure and running efficiently at all times.
Why ITM?
ITM have been providing managed and support services for over fifteen years, working with all sorts of organisations including enterprise, service providers, colocation and major government agencies. During our time in business, we have established a reputation for high quality, attention to detail, flexibility and transparency; it is this reputation that has led Customers to renew their contracts with us year after year.
All of our engineers are security-cleared professionals, who are experienced and equipped to work in secure environments. They are trained to work safely and efficiently at all times and have the skills to provide top-level support services.
For more information about our Hands and Eyes services, please contact us.
Image credits: Design Feast and Andrew.T@NN