Your critical infrastructure, expertly supported by our skilled and security cleared teams
We invest heavily in ensuring that our engineering and project management teams are up-to-date with the latest industry and legislative compliance. From the delivery of specific onsite services, including infrastructure audits, break-fix for cabling networks, and telephony infrastructure rollouts, to bespoke managed services to solve productivity, workload, and OPEX reduction challenges, our consultants are experts in their fields, actively supporting many of the UK's most critical infrastructure networks.
Service Benefits:
Our highly experienced and directly employed engineering and project management are multi-vendor accredited and compliant with the relevant technical standards, legislation and industry best practice.
Please get in touch with us to discuss your requirements with an ITM specialist.
Systems Integrator, Outsource, Reseller Customer"I think overall from the initial commercial phases through to delivery, it has been a pleasure to work with ITM on this project. Let’s also not forget the work that Alan put in to get us to this point. @Alan: The work you’ve both put in to get us to the start of this project (and in fact the wider separation project), and ensuring that we had the right team and support throughout, has been outstanding."
Gas Supplies Customer"I can only echo comments previously made and say a huge thank you to all for the hard work and dedication that has gone into this project. Our front line team, whom are the business, have embraced the changes. Many of us have learned a lot along the way. All teams need tools and great tools to be able to trade easily so more time can be spent servicing the customer. It is a real pleasure working with an external team that cares for our values, needs and gets the job done"
Cloud Customer"Just want to give you an update and extend my gratitude for the work Steven has put in to ensure this project met our tight timelines. We have so far swapped 4 out of 12 chassis successfully. The audit conducted by Steven has been faultless with any discrepancies being flagged ahead of the scheduled night migrations to allow us to update any incorrect neighbours, saving us countless hours. The MTP Breakout install the same also, not a single mispatch found so far, really tidy job. Great attention to detail shown, really good to have you guys to count on as an extension to our team when the workload mounts up."
Custom ICT service catalogues provide tailored solutions delivered to exacting ITIL standards, offering a comprehensive range of IT and communication services enabling businesses to optimise technology infrastructure, enhance performance, and meet specific operational needs.
ICT project management services oversee technology projects from initiation to completion. These services manage project scope, schedules, budgets, and resources, ensuring timely delivery and alignment with business goals, while mitigating risks and addressing challenges to achieve successful project outcomes.
ICT problem management and resolution services identify, analyse, and resolve recurring IT issues. These services ensure timely resolution of disruptions, minimise impact on operations, and implement preventive measures, enhancing system stability and reliability through proactive problem-solving and continuous improvement.
ICT service level management ensures that IT services meet agreed-upon performance standards and customer expectations. This involves defining service levels, monitoring performance, managing service agreements, and continuously improving service delivery to maintain high quality and customer satisfaction.
ITIL service management expertise as a service provides specialised guidance in implementing ITIL best practices. It ensures efficient IT service delivery, aligns processes with business goals, and improves overall service quality through expert advice, process optimisation, and continuous improvement strategies.
24/7 service desk management as a service offers round-the-clock support for IT issues, ensuring uninterrupted assistance and rapid resolution. This service includes incident management, troubleshooting, and user support, enhancing operational efficiency and maintaining high levels of customer satisfaction.
Desktop support services include troubleshooting hardware and software issues, applying OS and security patches, and managing remote access. These services ensure system stability, protect against vulnerabilities, and provide efficient support, enabling smooth operation and secure access for end-users.
System backup, restore, and failover management services ensure data protection and business continuity by regularly backing up systems, enabling rapid data recovery, and implementing failover solutions. These services safeguard against data loss and minimise downtime in the event of system failures.
We provide comprehensive solutions for end user device equipment rollout and refresh, ensuring seamless implementation and optimal performance. Our services encompass planning, deployment, and ongoing support, guaranteeing efficiency and reliability for your business infrastructure.
Hardware and vendor support services provide assistance with hardware issues and manage interactions with vendors. This includes troubleshooting, repairs, and warranty claims, as well as coordinating with manufacturers to ensure timely resolution and optimal performance of IT equipment.
We provide Network Hot Swap and Spares Equipment services, offering rapid replacement and maintenance of critical network components. Our expert technicians ensure minimal downtime, maximising network availability and performance for seamless operations and business continuity.
Device warranty management services handle all aspects of warranty claims, including tracking, processing, and coordinating repairs or replacements. These services ensure compliance with warranty terms, streamline the claims process, and minimise downtime, optimising device longevity and performance.
PEN and physical security access testing for war gaming assesses vulnerabilities through penetration testing and evaluates physical security measures. These services simulate real-world attacks to identify weaknesses, enhance defenses, and ensure robust security protocols for critical assets and facilities.
We offer Portable Appliance Testing (PAT) services to ensure electrical safety and compliance. Our certified technicians inspect and test appliances for potential faults, ensuring they meet safety standards and regulations, providing peace of mind and reducing risks of electrical hazards.
Managed Print services optimise print infrastructure by providing support, managing print queues, tracking usage, and overseeing toner replenishment. This approach enhances efficiency, reduces costs, and minimises downtime, ensuring a seamless and cost-effective printing environment for businesses.
Open book ICT equipment procurement, supply, and stock management services streamline the acquisition and maintenance of technology assets. By ensuring transparent procurement, timely delivery, and efficient inventory management, these services enhance operational efficiency and reduce costs for organisations.
Shared drives management services ensure efficient organisation, security, and access control of shared network drives. By handling permissions, backups, storage allocation, and data organisation, these services optimise collaboration, protect critical information, and streamline file management for enhanced productivity and data integrity.
Workstation on Wheels support and monitoring services offer mobile workstation management, including setup, troubleshooting, and performance monitoring. By ensuring optimal functionality and addressing issues promptly, these services enhance productivity and reliability for mobile and flexible work environments.
Our campus duct network management service optimises infrastructure organisation, maintenance, and expansion. We ensure efficient routing, accessibility, and documentation, enhancing reliability and scalability for your network. Trust us for seamless management of your campus duct network.
The cabinet and comms room tidy-up service organises and optimises physical network infrastructure. It includes cable management, equipment labelling, and layout optimisation to enhance accessibility and efficiency. This ensures a clean, orderly environment conducive to streamlined operations and maintenance.
We provide comprehensive data and electrical small works services compliant with the 18th edition regulations. Our skilled professionals ensure safe, efficient installations and repairs, meeting industry standards for reliability and quality.
Data center monitoring services provide real-time surveillance of infrastructure components, including servers, storage, and network systems. By tracking performance, detecting anomalies, and ensuring optimal conditions, these services enhance operational efficiency, prevent downtime, and maintain data center reliability and security.
We offer expert Data Centre Hands and Eyes, or Smart Hands services, providing remote or on-site support for equipment maintenance, troubleshooting, and installations. Our skilled technicians ensure prompt and reliable assistance to optimise your data centre operations.
We conduct thorough physical network infrastructure audits covering network, power, cooling, room state, capacity, and technical standards. Our documentation service ensures detailed, accurate records, identifying areas for improvement and compliance to enhance your infrastructure's efficiency and reliability.
We offer Infrastructure Rollout services to support equipment refreshes and digital transformation programmes. Our expert team designs and deploys tailored solutions, optimising performance, scalability, and resilience to meet evolving business demands, enhancing connectivity, and reducing operational complexities across your network.
We deliver reliable Network Patching services, managing and organising connections for optimal network performance. Our skilled technicians ensure efficient, secure, and compliant patching, enhancing connectivity, reducing potential issues, and supporting seamless data transmission across your network infrastructure.
We specialise in network infrastructure projects, handling installations, moves, adds, and changes with efficiency and expertise. Our comprehensive service ensures seamless transitions, optimal performance, and scalability, supporting your evolving business needs and enhancing operational efficiency across your network environment.
We offer Rack/Stack, Migration, and Equipment Installation services, providing meticulous planning and execution for seamless transitions. Our expert technicians ensure secure, efficient installations, upgrades, and relocations, optimising your infrastructure's performance, reliability, and scalability with minimal disruption.
We offer Technical Infrastructure Surveys, providing comprehensive assessments of network, power, cooling, and facility conditions. Our expert team conducts detailed evaluations, identifying strengths, weaknesses, and opportunities to optimise infrastructure performance, reliability, and compliance with industry standards and regulations.
